Rewarding great customer service
Customer service can be a thankless job at times, so it’s vital to recognise those that make an impact on our lives. When you experience great customer service, tell the person directly how much you value their service and also ask how you can share your feedback to most benefit them. Coupling these two points […]
Put your hat in the ring
You may consider that you can only go after certain positions once you reach certain stages of your career. But the reality is you have complete freedom to apply for any position at any time. The worst outcome is that your application is declined. The best outcome is that you unlock opportunities you may never […]
Skin cancer check
Did you know there are clinics which will check your body for developing skin cancers? You may not think this is relevant in your 20s, but skin cancer does not discriminate by age (I’ve already had one lesion on my body removed). It’s important to identify lesions early so they don’t develop. The assessment doesn’t […]
Your next hire
If you are thinking about hiring someone for your business, make sure you are very clear about your reasons for doing so before taking action. Hiring is an extensive process, and it can be a costly exercise in time and money if it doesn’t produce a desired result. This is particularly the case if you […]
Comfortable being single
When I first told people that Bec and I were together, one person responded with relief. They said this was good news because they were worried about the time it was taking me to find someone to be with. Their comment has stayed with me because it emphasised the different perspectives people have with relationships. […]
Motivated parties
An incredible power is created when two parties align their separate goals into a shared goal. It inspires each party to take more action than they would have alone. Each party grows more motivated as they draw on each other’s energy and are held to a higher account. So if you are wanting to feel […]
Secrets to success
Most people are happy to tell you the secret to their success when asked. Everyone has an element of pride when their success is acknowledged, and sharing their story won’t threaten the success they’ve achieved. So never be afraid to ask someone you admire how they succeeded. Though when you do, be very mindful that […]
A direct ask
Orange Sky Laundry provides a free mobile laundry service for the homeless. It was launched by Nic Marchesi and Lucas Patchett when they were 20, and it has grown into a major national initiative. It was great to hear the founders present in the early years of Orange Sky. They were receiving a lot of […]
Back in the habit
The longer we take a break from an established routine, the more we rationalise delaying the return. You’ve taken so much time off already, so what harm is there to wait one more day to get back into the habit? But then tomorrow becomes the next day. And then you might as well take the […]
Getting good at the inconsequential
We generally like doing what’s familiar, so we do more of what we’re good at and less of what we’re bad at. Unfortunately, when following this pattern we tend to ignore the usefulness of our actions. It’s no good being skilled at a task if your efforts would be better spent elsewhere. As Peter Drucker […]