Make the sale special
When people buy a new car, it’s customary to take a photo beside the car with a bow on it. The bow is purely a novelty. It’s not like every new car is shipped from the factory with a bow. The bow can’t even be untied. It’s simply a prop that’s placed on the car […]
A remarkable day
There are days when everything goes right and you feel like you can do anything. Then there are days when nothing goes right and you’re pushing hard to simply get through it. Both of these are examples of remarkable days. .
Yellow lights
What do you do when driving and the traffic lights turn yellow? Before I share my approach, this post is designed to illustrate the usefulness of pre-determined rules for certain situations. Effective decision-making is an important skill to develop, but it won’t serve you when you need to take immediate action. If you are continually […]
Canva coaching
Last year I wrote about Shopify who created an inhouse team of coaches for anyone in the company to access. It’s awesome to see Canva is developing an internal coaching team as well! It would be great to see this role as another step towards coaching becoming mainstream across organisations. You shouldn’t only have access […]
Social accountability
Telling someone you’ll do something greatly increases the chances of you doing it. And if you tell someone you’ll do something by some time, the chances of you doing it increase even further. Social accountability takes courage, as you are exposing yourself to a social cost if you don’t follow through. But therein lies the […]
Refund policy
If you run a business that does a high volume of transactions at low prices, you may want to consider a policy of automatic refunds upon request. For this type of business model, refunds are usually a low percentage of overall sales, which means it may cost you more in time, effort and dollars to […]
The second reaction
Problems are a constant in life, so it’s vital that we can be as effective as possible in responding to them when they arise. One of the biggest mistakes we can make is compounding our reactions. When something goes wrong, it’s natural to react. But we must contain this initial reaction, otherwise we will introduce […]
Happiness = Reality – Expectations
This is an expression that Bec and I use a lot. It’s amazing how much our expectations shape our enjoyment of reality. If we go into a new experience with no expectations, there’s a good chance we’ll enjoy ourselves (or at least not come away disappointed). When we are surprised that an experience missed the […]
Breaking a commitment
There are times when it is better to break a commitment than keep a commitment. Though this can be hard to do. We worry about what people will think. We don’t want to let other people down. We question what our commitments mean. So rather than face this challenge, we sometimes decide that keeping the […]
Variations of your email address
Variations of your email address Did you know that your one email address can become multiple email addresses? Let’s use our primary email address for this example: hello@quarterlifeacademy.com Before the @ symbol, you can add a + and any text you want, like this: hello+anything@quarterlifeacademy.com All emails sent to this variation address will go to […]