There are 3 cafes close to our home, but 1 has set itself apart as the clear favourite for locals.
You may think it’s because the staff are friendly, the service is timely or the coffee is great.
But this cafe does one small thing the others don’t.
It provides a courtesy cookie with every coffee.
You may think this is trivial, but there is genuine joy when people pick up their coffee and see this surprise, and most will enjoy their cookie first before taking a sip.
It doesn’t take much to create a positive connection with people.
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