When someone misses an important deadline or doesn’t follow through on an expectation, we can tend to react adversely.
We want them to know they’ve put us in a difficult position and then demand an explanation.
But there’s really only one question we should be asking.
Is everything ok?
If the importance of a commitment is understood, there must be something deeper happening in their lives, and this should warrant our care and concern.
Yes, you may still feel upset or hurt.
But responding from a position of empathy will foster a better resolution – for both sides.
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