When someone wants to get something off their chest with you, be it at work or at home, I recommend this powerful exercise.
Give them your full attention as they download everything.
When they finish and look to you for a response, don’t respond with your perspective.
Instead, ask this:
“Is there anything else you’d like to share?”
This one question will do more for your engagement than anything else you could say.
Because 9 times out of 10 there will be something else.
And 10 times out of 10 they will be grateful that you asked the question.
Keep asking the question until they’ve felt fully heard, and then respond.
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