Problems and solutions

When an issue arises, what is your default approach – do you first focus on the problem or the solution?

Each approach is perfectly valid when you’re working on your own. 

But when you’re working in a team, these approaches can conflict and cause a lot of communication challenges. 

Those in solutions-mode may start visualising opportunities and want to test what works and what doesn’t. While those in problems-mode may be trying to understand the issue before any action is taken. 

To work better in these environments, it’s really helpful to understand each person’s style at the beginning of the engagement, which can usually be achieved by simply asking each person what they focus on first. 

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